A Study on Reliability and Validity of a Tool for Measuring Foreign Patient Satisfaction

2.50
Hdl Handle:
http://hdl.handle.net/10755/335111
Category:
Full-text
Type:
Presentation
Title:
A Study on Reliability and Validity of a Tool for Measuring Foreign Patient Satisfaction
Other Titles:
Global Research of Tools to Effect Clinical Change
Author(s):
Choi, Yun-Kyoung; Ahn, Jung Won; Kim, Keum Soon; Kim, Myogyeong
Lead Author STTI Affiliation:
Non-member
Author Details:
Yun-Kyoung Choi, PhD, RN, APN, ykchoi2012@gmail.com; Jung Won Ahn, RN, BS; Keum Soon Kim, PhD, RN; Myogyeong Kim, RN, BS, BA
Abstract:
Session presented on Friday, July 25, 2014: Purpose: This study sought to improve the already developed tool for measuring foreign patient satisfaction to develop a highly reliable and valid tool. Methods: In the first stage, the said existing tool was improved to develop preliminary questions. In the second stage, the validity of preliminary items was examined targeting 15 working experts of international teams in 10 hospitals where the rate of foreign patients is relatively high. In the third stage, preliminary questions were translated into relevant foreign languages and back translated. In the fourth stage, by surveying foreign patients, the reliability and validity of the tool were verified. Specifically, from June 10 to July 7, 2013, 200 foreign patients (84 English copies, 70 Russian copies, and 46 Mongol copies) in 9 hospitals which operate an international team were surveyed. Results: The tool for measuring foreign patient satisfaction, developed by Health Industry Development Institute, was improved to validate its reliability and validity. Thus, a tool for measuring foreign patient satisfaction, which is comprised of 7 items and 39 questions, was developed. The 7 items are doctor's care (5 questions), information and education (6 questions), hospital environment and financial aspect (8 questions), hospital convenience (5 questions), services of nurse, coordinator, reception and payment system, communication and respect for patients (4 questions), and accessibility (4 questions). The total number of questions was determined as 39 including overall satisfaction, intention to reuse, and intention to recommend. The Cronbach's alpha coefficient for this tool was found high at .95, and the Cronbach's alpha coefficient by item was .83 for doctor, .88 for information education, .89 for hospital environment and financial aspect, .85 for hospital convenience, .77 for services of employees, .86 for communication and respect for patients, and .65 for accessibility. Conclusion: Putting together the above results, a highly reliable and valid tool for measuring foreign patients who visit medical institutions in South Korea was developed. The tool is considered useful to measure foreign patients' experience to eventually improve the medical service for foreign patients.
Keywords:
foreign patient; foreign patient
Repository Posting Date:
17-Nov-2014
Date of Publication:
17-Nov-2014 ; 17-Nov-2014
Other Identifiers:
INRC14D05
Conference Date:
2014
Conference Name:
25th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Hong Kong
Description:
International Nursing Research Congress, 2014 Theme: Engaging Colleagues: Improving Global Health Outcomes. Held at the Hong Kong Convention and Exhibition Centre, Wanchai, Hong Kong

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.language.isoenen
dc.type.categoryFull-texten
dc.typePresentationen
dc.titleA Study on Reliability and Validity of a Tool for Measuring Foreign Patient Satisfactionen
dc.title.alternativeGlobal Research of Tools to Effect Clinical Changeen
dc.contributor.authorChoi, Yun-Kyoungen
dc.contributor.authorAhn, Jung Wonen
dc.contributor.authorKim, Keum Soonen
dc.contributor.authorKim, Myogyeongen
dc.contributor.departmentNon-memberen
dc.author.detailsYun-Kyoung Choi, PhD, RN, APN, ykchoi2012@gmail.com; Jung Won Ahn, RN, BS; Keum Soon Kim, PhD, RN; Myogyeong Kim, RN, BS, BAen
dc.identifier.urihttp://hdl.handle.net/10755/335111-
dc.description.abstractSession presented on Friday, July 25, 2014: Purpose: This study sought to improve the already developed tool for measuring foreign patient satisfaction to develop a highly reliable and valid tool. Methods: In the first stage, the said existing tool was improved to develop preliminary questions. In the second stage, the validity of preliminary items was examined targeting 15 working experts of international teams in 10 hospitals where the rate of foreign patients is relatively high. In the third stage, preliminary questions were translated into relevant foreign languages and back translated. In the fourth stage, by surveying foreign patients, the reliability and validity of the tool were verified. Specifically, from June 10 to July 7, 2013, 200 foreign patients (84 English copies, 70 Russian copies, and 46 Mongol copies) in 9 hospitals which operate an international team were surveyed. Results: The tool for measuring foreign patient satisfaction, developed by Health Industry Development Institute, was improved to validate its reliability and validity. Thus, a tool for measuring foreign patient satisfaction, which is comprised of 7 items and 39 questions, was developed. The 7 items are doctor's care (5 questions), information and education (6 questions), hospital environment and financial aspect (8 questions), hospital convenience (5 questions), services of nurse, coordinator, reception and payment system, communication and respect for patients (4 questions), and accessibility (4 questions). The total number of questions was determined as 39 including overall satisfaction, intention to reuse, and intention to recommend. The Cronbach's alpha coefficient for this tool was found high at .95, and the Cronbach's alpha coefficient by item was .83 for doctor, .88 for information education, .89 for hospital environment and financial aspect, .85 for hospital convenience, .77 for services of employees, .86 for communication and respect for patients, and .65 for accessibility. Conclusion: Putting together the above results, a highly reliable and valid tool for measuring foreign patients who visit medical institutions in South Korea was developed. The tool is considered useful to measure foreign patients' experience to eventually improve the medical service for foreign patients.en
dc.subjectforeign patienten
dc.subjectforeign patienten
dc.date.available2014-11-17T13:44:31Z-
dc.date.issued2014-11-17-
dc.date.issued2014-11-17en
dc.date.accessioned2014-11-17T13:44:31Z-
dc.conference.date2014en
dc.conference.name25th International Nursing Research Congressen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationHong Kongen
dc.descriptionInternational Nursing Research Congress, 2014 Theme: Engaging Colleagues: Improving Global Health Outcomes. Held at the Hong Kong Convention and Exhibition Centre, Wanchai, Hong Kongen
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.