2.50
Hdl Handle:
http://hdl.handle.net/10755/335214
Category:
Full-text
Type:
Presentation
Title:
A Study of Service Quality Perception for Blood Donors
Author(s):
Yang, Shu-Chen; Yu, Chin-Ching; Chen, Shu-Wen
Lead Author STTI Affiliation:
Lambda Beta-at-Large
Author Details:
Shu-Chen Yang, MSN, RN, sjyang@ctust.edu.tw; Chin-Ching Yu, PhD,RN; Shu-Wen Chen, PhD, RN
Abstract:
Session presented on Friday, July 25, 2014: Purpose: The purpose of this study was to evaluate blood donors' satisfaction of service quality in a blood donation center. Methods: A total of 423 blood donors were randomly selected from the database of a blood center in Taichung, Taiwan, with a final sample of 407 participated in this cross-sectional study. Data was collected by a 31-item Blood Donor Satisfaction Scale (BDSS), measuring five dimensions: tangible, reliability, convenience, responsiveness and benefit, on a 5-point Likert scale ranging from very dissatisfactory (score= 1) to very satisfactory (score= 5). Participants were aged between 17-61 years old (35-12), and 55% of them were male. Descriptive statistics, independent t tests and one-way ANOVA were done to analyse the influence of age groups and gender on satisfaction of service quality. Results: The mean score of BDSS was 127-14 (ranged 155-86). Blood donors scored high in the dimensions of tangible, reliability and responsiveness. The dimensions of convenience and benefit gained lower scores compared to other dimensions. Age and gender of blood donors were not related to the satisfaction of service quality. Conclusion: Related policies should be enacted in response to catch up on what blood donors have expected.
Keywords:
Blood Donors; Service Quality
Repository Posting Date:
17-Nov-2014
Date of Publication:
17-Nov-2014 ; 17-Nov-2014
Other Identifiers:
INRC14PST107
Conference Date:
2014
Conference Name:
25th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Hong Kong
Description:
International Nursing Research Congress, 2014 Theme: Engaging Colleagues: Improving Global Health Outcomes. Held at the Hong Kong Convention and Exhibition Centre, Wanchai, Hong Kong

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.language.isoenen
dc.type.categoryFull-texten
dc.typePresentationen
dc.titleA Study of Service Quality Perception for Blood Donorsen
dc.contributor.authorYang, Shu-Chenen
dc.contributor.authorYu, Chin-Chingen
dc.contributor.authorChen, Shu-Wenen
dc.contributor.departmentLambda Beta-at-Largeen
dc.author.detailsShu-Chen Yang, MSN, RN, sjyang@ctust.edu.tw; Chin-Ching Yu, PhD,RN; Shu-Wen Chen, PhD, RNen
dc.identifier.urihttp://hdl.handle.net/10755/335214-
dc.description.abstractSession presented on Friday, July 25, 2014: Purpose: The purpose of this study was to evaluate blood donors' satisfaction of service quality in a blood donation center. Methods: A total of 423 blood donors were randomly selected from the database of a blood center in Taichung, Taiwan, with a final sample of 407 participated in this cross-sectional study. Data was collected by a 31-item Blood Donor Satisfaction Scale (BDSS), measuring five dimensions: tangible, reliability, convenience, responsiveness and benefit, on a 5-point Likert scale ranging from very dissatisfactory (score= 1) to very satisfactory (score= 5). Participants were aged between 17-61 years old (35-12), and 55% of them were male. Descriptive statistics, independent t tests and one-way ANOVA were done to analyse the influence of age groups and gender on satisfaction of service quality. Results: The mean score of BDSS was 127-14 (ranged 155-86). Blood donors scored high in the dimensions of tangible, reliability and responsiveness. The dimensions of convenience and benefit gained lower scores compared to other dimensions. Age and gender of blood donors were not related to the satisfaction of service quality. Conclusion: Related policies should be enacted in response to catch up on what blood donors have expected.en
dc.subjectBlood Donorsen
dc.subjectService Qualityen
dc.date.available2014-11-17T13:47:05Z-
dc.date.issued2014-11-17-
dc.date.issued2014-11-17en
dc.date.accessioned2014-11-17T13:47:05Z-
dc.conference.date2014en
dc.conference.name25th International Nursing Research Congressen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationHong Kongen
dc.descriptionInternational Nursing Research Congress, 2014 Theme: Engaging Colleagues: Improving Global Health Outcomes. Held at the Hong Kong Convention and Exhibition Centre, Wanchai, Hong Kongen
All Items in this repository are protected by copyright, with all rights reserved, unless otherwise indicated.