2.50
Hdl Handle:
http://hdl.handle.net/10755/335581
Category:
Abstract
Type:
Presentation
Title:
Promoting Discharge Planning Satisfaction in the Surgical Ward
Author(s):
You, Mei-Huei; Cheng, Ya-Ching; Kuo, Yu-Chen
Lead Author STTI Affiliation:
Non-member
Author Details:
Mei-Huei You, RN, cherubic@mail2000.com.tw; Ya-Ching Cheng, RN; Yu-Chen Kuo, RN
Abstract:
Session presented on Friday, July 25, 2014: Promoting Discharge Planning Satisfaction Project in the Surgical Ward Purpose: The aim of the project is to promote satisfaction of discharge planning in a surgical ward and therefore, to improve self-care issues at home that may arise. Methods: Referrals to our discharge planning unit are mostly those who need to go home with catheters in situ post surgery and require extra care for. Yet, the average satisfaction of the service provided in 2012 was only 46.8%. The number of calls received regarding caring for catheters within 24 hours after discharge were 59. Based on the issue, the dedicated project team was formed aiming to improve the care between February 2013 and August 2013. Reasons of low satisfaction on discharge planning were analyzed and found out to be nursing staff not implementing service properly, lacking assessment tools on service demands, inappropriate case management and phone follow-ups and a lack of multidisciplinary inputs. To improve satisfaction on discharge planning service, interventions were established as follows: in-services, developing discharge planning assessment tools, setting up case referral management and implementation protocols, discharge planning meetings and practicing multidisciplinary inputs properly. Results: Satisfaction rate on discharge planning service increased to 84.5% from 46.8% after the intervention of the project was implemented during the interval of January 2013 until November 2013. In addition, the number of calls received concerning care problems within 24 hours after discharge reduced to 12 from 59. Conclusion: Satisfaction rate on discharge planning has an increase of 37.7%. The result of that has not only improved the staff’s recognitions on discharge planning but expanded the extent of service provision and improved the quality of service. Therefore, patients and their families can receive a more comprehensive discharge planning service.
Keywords:
Discharge Planning; satisfaction
Repository Posting Date:
17-Nov-2014
Date of Publication:
17-Nov-2014
Conference Date:
2014
Conference Name:
25th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Hong Kong
Description:
International Nursing Research Congress, 2014 Theme: Engaging Colleagues: Improving Global Health Outcomes. Held at the Hong Kong Convention and Exhibition Centre, Wanchai, Hong Kong
Note:
This is an abstract-only submission. If the author has submitted a full-text item related to this abstract, you may find it by browsing the repository by author. If author contact information is availabe in this abstract, please feel free to contact him or her with your queries regarding this submission.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePresentationen_GB
dc.titlePromoting Discharge Planning Satisfaction in the Surgical Warden_GB
dc.contributor.authorYou, Mei-Hueien_GB
dc.contributor.authorCheng, Ya-Chingen_GB
dc.contributor.authorKuo, Yu-Chenen_GB
dc.contributor.departmentNon-memberen_GB
dc.author.detailsMei-Huei You, RN, cherubic@mail2000.com.tw; Ya-Ching Cheng, RN; Yu-Chen Kuo, RNen_GB
dc.identifier.urihttp://hdl.handle.net/10755/335581-
dc.description.abstractSession presented on Friday, July 25, 2014: Promoting Discharge Planning Satisfaction Project in the Surgical Ward Purpose: The aim of the project is to promote satisfaction of discharge planning in a surgical ward and therefore, to improve self-care issues at home that may arise. Methods: Referrals to our discharge planning unit are mostly those who need to go home with catheters in situ post surgery and require extra care for. Yet, the average satisfaction of the service provided in 2012 was only 46.8%. The number of calls received regarding caring for catheters within 24 hours after discharge were 59. Based on the issue, the dedicated project team was formed aiming to improve the care between February 2013 and August 2013. Reasons of low satisfaction on discharge planning were analyzed and found out to be nursing staff not implementing service properly, lacking assessment tools on service demands, inappropriate case management and phone follow-ups and a lack of multidisciplinary inputs. To improve satisfaction on discharge planning service, interventions were established as follows: in-services, developing discharge planning assessment tools, setting up case referral management and implementation protocols, discharge planning meetings and practicing multidisciplinary inputs properly. Results: Satisfaction rate on discharge planning service increased to 84.5% from 46.8% after the intervention of the project was implemented during the interval of January 2013 until November 2013. In addition, the number of calls received concerning care problems within 24 hours after discharge reduced to 12 from 59. Conclusion: Satisfaction rate on discharge planning has an increase of 37.7%. The result of that has not only improved the staff’s recognitions on discharge planning but expanded the extent of service provision and improved the quality of service. Therefore, patients and their families can receive a more comprehensive discharge planning service.en_GB
dc.subjectDischarge Planningen_GB
dc.subjectsatisfactionen_GB
dc.date.available2014-11-17T13:55:18Z-
dc.date.issued2014-11-17-
dc.date.accessioned2014-11-17T13:55:18Z-
dc.conference.date2014en_GB
dc.conference.name25th International Nursing Research Congressen_GB
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen_GB
dc.conference.locationHong Kongen_GB
dc.descriptionInternational Nursing Research Congress, 2014 Theme: Engaging Colleagues: Improving Global Health Outcomes. Held at the Hong Kong Convention and Exhibition Centre, Wanchai, Hong Kongen_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item related to this abstract, you may find it by browsing the repository by author. If author contact information is availabe in this abstract, please feel free to contact him or her with your queries regarding this submission.en_GB
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