2.50
Hdl Handle:
http://hdl.handle.net/10755/344174
Category:
Abstract
Type:
Poster
Title:
Emergency Department Volunteer Program
Author(s):
Taylor, Gigi
Author Details:
Gigi Taylor, MSN, RN, CEN, ACNS-BC, jktaylor@utmck.edu
Abstract:
Evidence-based Practice Abstract Purpose: The volunteers assigned to the Emergency Department (ED) had a very limited role at our ED front desk. The ED Unit Council made a decision to create a training program for the volunteers in order to use them more effectively in the clinical area to help improve the ED turnover process. Design: The ED Volunteer Program project was conceived by ED staff in the ED Unit Council to help improve the turnover process by developing a training program for our volunteers. The volunteers were required to attend a 2 hour training course that included didactic and hands on training on new tasks approved for them to do. Examples of new tasks included are cleaning the patient rooms, stretchers, and monitor cables between patients, stocking blanket warmers, and assisting patients/visitors with wheelchairs. Setting: This project was completed at an academic medical center with level I trauma center designation. The ED has 85,000+ visits annually. Participants/Subjects: The volunteers that participated in this training program were college age students that were pursuing health care careers and/or needed volunteer time to meet course needs and requirements. The volunteers had no clinical background and were trained to perform only non-clinical duties in the ED. Methods: A two hour didactic and hands on training program was developed. All volunteers were required to attend the program before being allowed to work in the clinical areas of the ED. During the training program, a competency evaluation was completed on each volunteer and is kept on file with the Staff Development office. After initial training of the current volunteers, the ED now schedules and offers 1 training program per month for new volunteers. The volunteers work in pre-determined 4 hour blocks and they can sign up through an on-line program. When the volunteers report for their time, they are assigned to an ED Tech for guidance and questions and are required to sign-in on a log for verification of their service time. Results/Outcomes: Over 100 volunteers have been trained to date. ED staffs have seen a very positive impact with the assistance of the volunteers in the turnover time between patients. Implications: Volunteers in ED’s can help improve patient and visitor comfort, room turnover, and free up ED clinical staff for other duties.
Keywords:
ED Volunteer Program; Volunteers
Repository Posting Date:
4-Feb-2015
Date of Publication:
4-Feb-2015
Conference Date:
2014
Conference Name:
2014 ENA Annual Conference
Conference Host:
Emergency Nurses Association
Conference Location:
Indianapolis, Indiana, U.S.A.
Description:
2014 ENA Annual Conference Theme: Safe Practice, Safe Care. Held at the Indiana Convention Center
Note:
This is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen_GB
dc.type.categoryAbstracten_GB
dc.typePosteren_GB
dc.titleEmergency Department Volunteer Programen_GB
dc.contributor.authorTaylor, Gigien_GB
dc.author.detailsGigi Taylor, MSN, RN, CEN, ACNS-BC, jktaylor@utmck.eduen_GB
dc.identifier.urihttp://hdl.handle.net/10755/344174-
dc.description.abstractEvidence-based Practice Abstract Purpose: The volunteers assigned to the Emergency Department (ED) had a very limited role at our ED front desk. The ED Unit Council made a decision to create a training program for the volunteers in order to use them more effectively in the clinical area to help improve the ED turnover process. Design: The ED Volunteer Program project was conceived by ED staff in the ED Unit Council to help improve the turnover process by developing a training program for our volunteers. The volunteers were required to attend a 2 hour training course that included didactic and hands on training on new tasks approved for them to do. Examples of new tasks included are cleaning the patient rooms, stretchers, and monitor cables between patients, stocking blanket warmers, and assisting patients/visitors with wheelchairs. Setting: This project was completed at an academic medical center with level I trauma center designation. The ED has 85,000+ visits annually. Participants/Subjects: The volunteers that participated in this training program were college age students that were pursuing health care careers and/or needed volunteer time to meet course needs and requirements. The volunteers had no clinical background and were trained to perform only non-clinical duties in the ED. Methods: A two hour didactic and hands on training program was developed. All volunteers were required to attend the program before being allowed to work in the clinical areas of the ED. During the training program, a competency evaluation was completed on each volunteer and is kept on file with the Staff Development office. After initial training of the current volunteers, the ED now schedules and offers 1 training program per month for new volunteers. The volunteers work in pre-determined 4 hour blocks and they can sign up through an on-line program. When the volunteers report for their time, they are assigned to an ED Tech for guidance and questions and are required to sign-in on a log for verification of their service time. Results/Outcomes: Over 100 volunteers have been trained to date. ED staffs have seen a very positive impact with the assistance of the volunteers in the turnover time between patients. Implications: Volunteers in ED’s can help improve patient and visitor comfort, room turnover, and free up ED clinical staff for other duties.en_GB
dc.subjectED Volunteer Programen_GB
dc.subjectVolunteersen_GB
dc.date.available2015-02-04T11:27:48Z-
dc.date.issued2015-02-04-
dc.date.accessioned2015-02-04T11:27:48Z-
dc.conference.date2014en_GB
dc.conference.name2014 ENA Annual Conferenceen_GB
dc.conference.hostEmergency Nurses Associationen_GB
dc.conference.locationIndianapolis, Indiana, U.S.A.en_GB
dc.description2014 ENA Annual Conference Theme: Safe Practice, Safe Care. Held at the Indiana Convention Centeren_GB
dc.description.noteThis is an abstract-only submission. If the author has submitted a full-text item based on this abstract, you may find it by browsing the Virginia Henderson Global Nursing e-Repository by author. If author contact information is available in this abstract, please feel free to contact him or her with your queries regarding this submission. Alternatively, please contact the conference host, journal, or publisher (according to the circumstance) for further details regarding this item. If a citation is listed in this record, the item has been published and is available via open-access avenues or a journal/database subscription. Contact your library for assistance in obtaining the as-published article.en_GB
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