2.50
Hdl Handle:
http://hdl.handle.net/10755/601558
Category:
Full-text
Format:
Text-based Document
Type:
Poster
Title:
A Dirty Little Secret: Verbal Abuse of Obstetric Patients
Author(s):
Douglas, Mary Kathryn
Lead Author STTI Affiliation:
Alpha Delta
Author Details:
Mary Kathryn Douglas, MSN, RNC-OB, C-EFM, mkdougla@utmb.edu
Abstract:
Session presented on Saturday, July 25, 2015: Purpose: Disruptive, verbally abusive behavior is an issue that has a well-documented history within the healthcare setting and occurs both inter- and intra-professionally. These ineffective communication techniques are passed from one generation of nurses to the next. Over time this cycle of verbal abuse becomes ingrained into the nursing culture, negatively affecting nursing retention and job satisfaction. What is not known from reviewing the literature is the prevalence of verbal abuse when it is directed towards patients in the obstetrical setting. This phenomenon of verbally abusive behaviors was the basis of this study. The aim was to reveal contributing factors as to if and why this phenomenon occurs. 'Methods: A qualitative, descriptive phenomenological study was conducted to investigate the obstetrical Registered Nurse's perception of these behaviors, by asking 'How does the RN perceive her role in verbally abusive behavior directed towards obstetrical patients?' Participants were solicited within all three obstetrical departments of the institution of study (Labor and Delivery, Antepartum, and Postpartum), the perinatal listserv from the University of Buffalo, and various professional organizations on Facebook. Data was obtained using a synchronous, online chat interview process. A written informed consent was obtained prior to beginning the interview. Results were analyzed by employing the use of memoing, coding, and clustering the data into major themes for further discussion. 'Results:' Eleven informants participated in the interview process. After analyzing the textural' and the structural'descriptions given by the participants, four themes of specific behaviors perpetrated by nurses were discovered central to the research question: inappropriate language is used; uncaring behaviors are demonstrated; stressful work and home environments contribute to verbally abusive behaviors; and nurses struggle to maintain power and control 'Conclusion: Based on the analysis of the structural and textural descriptive data obtained from the RN Perception Study, it is recommended that nurses become self-aware of their personal communications (both verbal and non-verbal) and demonstrate caring, altruistic behaviors. Organizations need to devise quality improvement programs aimed at cultivating professional communication efforts.
Keywords:
verbal abuse; abuse in healthcare; impaired communication
MeSH:
Nurse-Patient Relations
CINAHL Headings:
Patient�Abuse; Patient�Abuse--In Pregnancy; Obstetric Nursing; Nurse�Attitudes
Repository Posting Date:
17-Mar-2016
Date of Publication:
17-Mar-2016 ; 17-Mar-2016
Other Identifiers:
INRC15PST235
Conference Date:
2015
Conference Name:
26th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
San Juan, Puerto Rico
Description:
Research Congress 2015 Theme: Question Locally, Engage Regionally, Apply Globally. Held at the Puerto Rico Convention Center.

Full metadata record

DC FieldValue Language
dc.language.isoenen
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePosteren
dc.titleA Dirty Little Secret: Verbal Abuse of Obstetric Patientsen
dc.contributor.authorDouglas, Mary Kathrynen
dc.contributor.departmentAlpha Deltaen
dc.author.detailsMary Kathryn Douglas, MSN, RNC-OB, C-EFM, mkdougla@utmb.eduen
dc.identifier.urihttp://hdl.handle.net/10755/601558-
dc.description.abstractSession presented on Saturday, July 25, 2015: Purpose: Disruptive, verbally abusive behavior is an issue that has a well-documented history within the healthcare setting and occurs both inter- and intra-professionally. These ineffective communication techniques are passed from one generation of nurses to the next. Over time this cycle of verbal abuse becomes ingrained into the nursing culture, negatively affecting nursing retention and job satisfaction. What is not known from reviewing the literature is the prevalence of verbal abuse when it is directed towards patients in the obstetrical setting. This phenomenon of verbally abusive behaviors was the basis of this study. The aim was to reveal contributing factors as to if and why this phenomenon occurs. 'Methods: A qualitative, descriptive phenomenological study was conducted to investigate the obstetrical Registered Nurse's perception of these behaviors, by asking 'How does the RN perceive her role in verbally abusive behavior directed towards obstetrical patients?' Participants were solicited within all three obstetrical departments of the institution of study (Labor and Delivery, Antepartum, and Postpartum), the perinatal listserv from the University of Buffalo, and various professional organizations on Facebook. Data was obtained using a synchronous, online chat interview process. A written informed consent was obtained prior to beginning the interview. Results were analyzed by employing the use of memoing, coding, and clustering the data into major themes for further discussion. 'Results:' Eleven informants participated in the interview process. After analyzing the textural' and the structural'descriptions given by the participants, four themes of specific behaviors perpetrated by nurses were discovered central to the research question: inappropriate language is used; uncaring behaviors are demonstrated; stressful work and home environments contribute to verbally abusive behaviors; and nurses struggle to maintain power and control 'Conclusion: Based on the analysis of the structural and textural descriptive data obtained from the RN Perception Study, it is recommended that nurses become self-aware of their personal communications (both verbal and non-verbal) and demonstrate caring, altruistic behaviors. Organizations need to devise quality improvement programs aimed at cultivating professional communication efforts.en
dc.subjectverbal abuseen
dc.subjectabuse in healthcareen
dc.subjectimpaired communicationen
dc.subject.meshNurse-Patient Relationsen
dc.subject.cinahlPatient�Abuseen
dc.subject.cinahlPatient�Abuse--In Pregnancyen
dc.subject.cinahlObstetric Nursingen
dc.subject.cinahlNurse�Attitudesen
dc.date.available2016-03-17T12:49:33Zen
dc.date.issued2016-03-17-
dc.date.issued2016-03-17en
dc.date.accessioned2016-03-17T12:49:33Zen
dc.conference.date2015en
dc.conference.name26th International Nursing Research Congressen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationSan Juan, Puerto Ricoen
dc.descriptionResearch Congress 2015 Theme: Question Locally, Engage Regionally, Apply Globally. Held at the Puerto Rico Convention Center.en
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