The Impact of Nurse-to-Nurse Bedside Communication on Patient Satisfaction and Resources Use

2.50
Hdl Handle:
http://hdl.handle.net/10755/601741
Category:
Full-text
Format:
Text-based Document
Type:
Presentation
Title:
The Impact of Nurse-to-Nurse Bedside Communication on Patient Satisfaction and Resources Use
Other Titles:
Perspectives on Team Communication [Session]
Author(s):
Vermeir, P.; Jolie, Chrsitophe; Leune, Tamara; Vandijck, D.; Schillemans, Simone; Vogelaers, D.; De Smet, Geert; Vermassen, Frank
Lead Author STTI Affiliation:
Non-member
Author Details:
P. Vermeir, RN, Peter.Vermeir@UGent.be; Chrsitophe Jolie, RN; Tamara Leune, RN; D. Vandijck, ; Simone Schillemans, RN; D. Vogelaers, ; Geert De Smet, RN; Frank Vermassen
Abstract:
Session presented on Saturday, July 25, 2015: The impact of nurse - to - nurse bedside communication on patient satisfaction, and resources use. Introduction Ineffective communication among care professionals has been demonstrated to be associated with the occurrence of adverse events, including higher readmission rates and costs. The bedside shift handover is a unique way of nurse-to-nurse communication between shift changes. The main aim is to transfer essential patient information to ensure high quality care as well as to enhance patient satisfaction and empowerment. Objectives The aim of this pilot study was to assess the impact of bedside shift handovers on patient and nurse satisfaction, and costs. Methods: The study was performed at the department of Thoracic, Vascular and Plastic Surgery of Ghent University Hospital, a tertiary care referral centre with 1,062 beds, in Belgium. Bedside shift handovers used the SBAR (Situation Background Assessment Recommendation)- method and was organised in two parts. First, all patients were briefly discussed among staff members (i.e. nurses with morning and evening shift). 'Second, patients were visited by the individual nurses particularly the nurse who was responsible for a specific patient during the morning shift, provided all necessary information about this patients, bedside to the nurse responsible during the 'evening shift. Confidential issues were discussed outside the room; inside the room there's a handover with the patient and essential visitors. In this way, privacy is ensured. Design A qualitative design including semi-structured interviews was developed of 31 patients and 26 nurses. The semi-structured interviews included questions which were validated (content and face validity) using the Delphi approach. Results In total, 31 patients and 26 nurses participated to the survey. Patients mention to feel safer when hearing the kind of information that is shared among nurses being responsible for them. Also nurses mention to feel safer when having seen the patient already at the beginning of their shift, as they feel themselves better and sooner involved in the care process. Participating nurses reported that this type of shift handover is perceived as a more professional way of sharing information. It was estimated that bedside shift handovers could save the hospital ward, (capacity of 31 surgical patients), about 260 hours of nurse working time annually, corresponding to an amount of '$ 7,290. When extrapolating this numbers to the entire hospital this would mean a potential cost saving 'of about $ 241,000. Conclusion Bedside patient handover among nurses led to increased patient and nurse satisfaction, and potential calculated cost savings. The results of this study led to practical changes in the organisation of information transfer between nurses. Further research is, however, needed to evaluate the true impact of bedside patient handover.
Keywords:
Communication; Patients satisfaction; Economic impact
Repository Posting Date:
17-Mar-2016
Date of Publication:
17-Mar-2016 ; 17-Mar-2016
Other Identifiers:
INRC15G05
Conference Date:
2015
Conference Name:
26th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
San Juan, Puerto Rico
Description:
Research Congress 2015 Theme: Question Locally, Engage Regionally, Apply Globally. Held at the Puerto Rico Convention Center.

Full metadata record

DC FieldValue Language
dc.language.isoenen
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePresentationen
dc.titleThe Impact of Nurse-to-Nurse Bedside Communication on Patient Satisfaction and Resources Useen
dc.title.alternativePerspectives on Team Communication [Session]en
dc.contributor.authorVermeir, P.en
dc.contributor.authorJolie, Chrsitopheen
dc.contributor.authorLeune, Tamaraen
dc.contributor.authorVandijck, D.en
dc.contributor.authorSchillemans, Simoneen
dc.contributor.authorVogelaers, D.en
dc.contributor.authorDe Smet, Geerten
dc.contributor.authorVermassen, Franken
dc.contributor.departmentNon-memberen
dc.author.detailsP. Vermeir, RN, Peter.Vermeir@UGent.be; Chrsitophe Jolie, RN; Tamara Leune, RN; D. Vandijck, ; Simone Schillemans, RN; D. Vogelaers, ; Geert De Smet, RN; Frank Vermassenen
dc.identifier.urihttp://hdl.handle.net/10755/601741-
dc.description.abstractSession presented on Saturday, July 25, 2015: The impact of nurse - to - nurse bedside communication on patient satisfaction, and resources use. Introduction Ineffective communication among care professionals has been demonstrated to be associated with the occurrence of adverse events, including higher readmission rates and costs. The bedside shift handover is a unique way of nurse-to-nurse communication between shift changes. The main aim is to transfer essential patient information to ensure high quality care as well as to enhance patient satisfaction and empowerment. Objectives The aim of this pilot study was to assess the impact of bedside shift handovers on patient and nurse satisfaction, and costs. Methods: The study was performed at the department of Thoracic, Vascular and Plastic Surgery of Ghent University Hospital, a tertiary care referral centre with 1,062 beds, in Belgium. Bedside shift handovers used the SBAR (Situation Background Assessment Recommendation)- method and was organised in two parts. First, all patients were briefly discussed among staff members (i.e. nurses with morning and evening shift). 'Second, patients were visited by the individual nurses particularly the nurse who was responsible for a specific patient during the morning shift, provided all necessary information about this patients, bedside to the nurse responsible during the 'evening shift. Confidential issues were discussed outside the room; inside the room there's a handover with the patient and essential visitors. In this way, privacy is ensured. Design A qualitative design including semi-structured interviews was developed of 31 patients and 26 nurses. The semi-structured interviews included questions which were validated (content and face validity) using the Delphi approach. Results In total, 31 patients and 26 nurses participated to the survey. Patients mention to feel safer when hearing the kind of information that is shared among nurses being responsible for them. Also nurses mention to feel safer when having seen the patient already at the beginning of their shift, as they feel themselves better and sooner involved in the care process. Participating nurses reported that this type of shift handover is perceived as a more professional way of sharing information. It was estimated that bedside shift handovers could save the hospital ward, (capacity of 31 surgical patients), about 260 hours of nurse working time annually, corresponding to an amount of '$ 7,290. When extrapolating this numbers to the entire hospital this would mean a potential cost saving 'of about $ 241,000. Conclusion Bedside patient handover among nurses led to increased patient and nurse satisfaction, and potential calculated cost savings. The results of this study led to practical changes in the organisation of information transfer between nurses. Further research is, however, needed to evaluate the true impact of bedside patient handover.en
dc.subjectCommunicationen
dc.subjectPatients satisfactionen
dc.subjectEconomic impacten
dc.date.available2016-03-17T12:54:19Zen
dc.date.issued2016-03-17-
dc.date.issued2016-03-17en
dc.date.accessioned2016-03-17T12:54:19Zen
dc.conference.date2015en
dc.conference.name26th International Nursing Research Congressen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationSan Juan, Puerto Ricoen
dc.descriptionResearch Congress 2015 Theme: Question Locally, Engage Regionally, Apply Globally. Held at the Puerto Rico Convention Center.en
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