The Relationships between Patients' Perceptions of Nurse Caring Behaviors, Nurses' Perceptions of Nurse Caring Behaviors and Patient Satisfaction in the Emergency Department

2.50
Hdl Handle:
http://hdl.handle.net/10755/603061
Category:
Full-text
Format:
Text-based Document
Type:
Presentation
Title:
The Relationships between Patients' Perceptions of Nurse Caring Behaviors, Nurses' Perceptions of Nurse Caring Behaviors and Patient Satisfaction in the Emergency Department
Other Titles:
Clinical Education Topics in the Emergency Department [Session]
Author(s):
Bucco, Theresa
Lead Author STTI Affiliation:
Epsilon Mu
Author Details:
Theresa Bucco, RN-BC, teebg54@aol.com
Abstract:
Session presented on Monday, November 9, 2015: Background: Approximately 100 million people seek care in Emergency Departments (ED) yearly which can be overwhelming for many Emergency Department nurses. Thus, caring for these patients and meeting their needs is challenging for Emergency Department nurses. It is the patients’ perceptions of the first caring encounters in the ED that can have a significant impact on patient satisfaction.  Objective: The purpose of the study is to examine the relationships between patients’ perceptions of nurse caring behaviors, nurses’ perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. Methods: This was a descriptive cross sectional study that examined the relationships between patients’ perceptions of nurse caring behaviors, nurses’ perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. Eighty-six nurse/patient dyads participated in this study. Nurse participants completed the Nurse’s Background Information questionnaire and the Caring Behaviors Inventory-24. Patient participants completed the Patient Background Information questionnaire, the Caring Behaviors Inventory- 24 (CBI-24) (Wu, Larrabee & Putnam, 2006), and the Patient Satisfaction Instrument (PSI) (Hinshaw & Atwood, 1982).  Results: Data collected and analyzed indicated that there was a positive relationship between patients’ perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. However, patient satisfaction was statistically significant and negatively associated (β= -.41, p<.001) for the categories of CBI dyad difference scores for the group of nurses who rated themselves more caring than patients rated the nurses.  In addition, patient satisfaction scores were not statistically significant for nurse gender, marital status, ethnicity, professional education, employment status or ED experience. There was no statistical significance detected for patient satisfaction scores in relation to patient gender, race, ethnicity, marital status, highest level of education, employment status, previous ED visits and Emergency Severity Index.  Additionally, there were statistically significant differences (p<.001) between nurses’ and patients’ perceptions on the subscales of the CBI. These differences were noted on the assurance and connectedness subscales. Discussion: This study indicated that patient satisfaction was significantly related to the patients’ perceptions of nurse caring behaviors in the ED. The results of this study may help ED nurses to meet the need and expectations of ED patients to deliver individualized patient care.  
Keywords:
patient satisfaction; theory of human caring
Repository Posting Date:
21-Mar-2016
Date of Publication:
21-Mar-2016
Other Identifiers:
CONV15F02
Conference Date:
2015
Conference Name:
43rd Biennial Convention
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Las Vegas, Nevada, USA
Description:
43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`

Full metadata record

DC FieldValue Language
dc.language.isoen_USen
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePresentationen
dc.titleThe Relationships between Patients' Perceptions of Nurse Caring Behaviors, Nurses' Perceptions of Nurse Caring Behaviors and Patient Satisfaction in the Emergency Departmenten
dc.title.alternativeClinical Education Topics in the Emergency Department [Session]en
dc.contributor.authorBucco, Theresaen
dc.contributor.departmentEpsilon Muen
dc.author.detailsTheresa Bucco, RN-BC, teebg54@aol.comen
dc.identifier.urihttp://hdl.handle.net/10755/603061en
dc.description.abstractSession presented on Monday, November 9, 2015: Background: Approximately 100 million people seek care in Emergency Departments (ED) yearly which can be overwhelming for many Emergency Department nurses. Thus, caring for these patients and meeting their needs is challenging for Emergency Department nurses. It is the patients’ perceptions of the first caring encounters in the ED that can have a significant impact on patient satisfaction.  Objective: The purpose of the study is to examine the relationships between patients’ perceptions of nurse caring behaviors, nurses’ perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. Methods: This was a descriptive cross sectional study that examined the relationships between patients’ perceptions of nurse caring behaviors, nurses’ perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. Eighty-six nurse/patient dyads participated in this study. Nurse participants completed the Nurse’s Background Information questionnaire and the Caring Behaviors Inventory-24. Patient participants completed the Patient Background Information questionnaire, the Caring Behaviors Inventory- 24 (CBI-24) (Wu, Larrabee & Putnam, 2006), and the Patient Satisfaction Instrument (PSI) (Hinshaw & Atwood, 1982).  Results: Data collected and analyzed indicated that there was a positive relationship between patients’ perceptions of nurse caring behaviors and patient satisfaction in the Emergency Department. However, patient satisfaction was statistically significant and negatively associated (β= -.41, p<.001) for the categories of CBI dyad difference scores for the group of nurses who rated themselves more caring than patients rated the nurses.  In addition, patient satisfaction scores were not statistically significant for nurse gender, marital status, ethnicity, professional education, employment status or ED experience. There was no statistical significance detected for patient satisfaction scores in relation to patient gender, race, ethnicity, marital status, highest level of education, employment status, previous ED visits and Emergency Severity Index.  Additionally, there were statistically significant differences (p<.001) between nurses’ and patients’ perceptions on the subscales of the CBI. These differences were noted on the assurance and connectedness subscales. Discussion: This study indicated that patient satisfaction was significantly related to the patients’ perceptions of nurse caring behaviors in the ED. The results of this study may help ED nurses to meet the need and expectations of ED patients to deliver individualized patient care.  en
dc.subjectpatient satisfactionen
dc.subjecttheory of human caringen
dc.date.available2016-03-21T16:42:29Zen
dc.date.issued2016-03-21en
dc.date.accessioned2016-03-21T16:42:29Zen
dc.conference.date2015en
dc.conference.name43rd Biennial Conventionen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationLas Vegas, Nevada, USAen
dc.description43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`en
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