Parents' Experiences of Communication with Neonatal Intensive-Care Unit Staff: An Interview Study

2.50
Hdl Handle:
http://hdl.handle.net/10755/603283
Category:
Full-text
Format:
Text-based Document
Type:
Presentation
Title:
Parents' Experiences of Communication with Neonatal Intensive-Care Unit Staff: An Interview Study
Other Titles:
Promoting Practice in the Perinatal Patient and Family [Session]
Author(s):
Wigert, Helena
Lead Author STTI Affiliation:
Tau Omega
Author Details:
Helena Wigert, RN, helena.wigert@gu.se
Abstract:
Session presented on Sunday, November 8, 2015: Background: An infant’s admission to a neonatal intensive-care unit (NICU) inevitably causes the parents emotional stress. Communication between parents and NICU staff is an essential part of the support offered to the parents and can reduce their emotional stress. To better meet the communication needs of parents, it is important to know how they experience communication with the staff at the NICU. The aim of this study was to describe parents’ experiences of communication with NICU staff. Methods: A hermeneutic lifeworld interview study was performed with 18 families whose children were treated in the level III NICU at a university hospital in Sweden. The NICU has a family-centred care policy and parents are welcome to spend as much time as they want in the unit with their child. The interviews were analysed to gain an interpretation of the phenomenon of how parents in the NICU experienced their communication with the staff, in order to find new ways to understand their experience. Results: Parents’ experience of communication with the staff during their infant’s stay at the NICU can be described by the main theme ‘being given attention or ignored in their emotional situation’. The main theme derives from three themes; (1) meeting a fellow human being, (2) being included or excluded as a parent and (3) bearing unwanted responsibility. Conclusions: This study shows that parents experienced communication with the NICU staff as essential to their management of their situation. Attentive communication gives the parents relief in their trying circumstances. In contrast, lack of communication contributes to feelings of loneliness, abandonment and unwanted responsibility, which adds to the burden of an already difficult situation. The level of communication in meetings with staff can have a decisive influence on parents’ experiences of the NICU. The staff should thus be reminded of their unique position to help parents handle their emotional difficulties. The organization should facilitate opportunities for good communication between parents and staff through training, staffing and the physical health care environment.
Keywords:
communication; neonatal intensive care; parental experience
Repository Posting Date:
21-Mar-2016
Date of Publication:
21-Mar-2016
Other Identifiers:
CONV15B02
Conference Date:
2015
Conference Name:
43rd Biennial Convention
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Las Vegas, Nevada, USA
Description:
43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`

Full metadata record

DC FieldValue Language
dc.language.isoen_USen
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePresentationen
dc.titleParents' Experiences of Communication with Neonatal Intensive-Care Unit Staff: An Interview Studyen
dc.title.alternativePromoting Practice in the Perinatal Patient and Family [Session]en
dc.contributor.authorWigert, Helenaen
dc.contributor.departmentTau Omegaen
dc.author.detailsHelena Wigert, RN, helena.wigert@gu.seen
dc.identifier.urihttp://hdl.handle.net/10755/603283en
dc.description.abstractSession presented on Sunday, November 8, 2015: Background: An infant’s admission to a neonatal intensive-care unit (NICU) inevitably causes the parents emotional stress. Communication between parents and NICU staff is an essential part of the support offered to the parents and can reduce their emotional stress. To better meet the communication needs of parents, it is important to know how they experience communication with the staff at the NICU. The aim of this study was to describe parents’ experiences of communication with NICU staff. Methods: A hermeneutic lifeworld interview study was performed with 18 families whose children were treated in the level III NICU at a university hospital in Sweden. The NICU has a family-centred care policy and parents are welcome to spend as much time as they want in the unit with their child. The interviews were analysed to gain an interpretation of the phenomenon of how parents in the NICU experienced their communication with the staff, in order to find new ways to understand their experience. Results: Parents’ experience of communication with the staff during their infant’s stay at the NICU can be described by the main theme ‘being given attention or ignored in their emotional situation’. The main theme derives from three themes; (1) meeting a fellow human being, (2) being included or excluded as a parent and (3) bearing unwanted responsibility. Conclusions: This study shows that parents experienced communication with the NICU staff as essential to their management of their situation. Attentive communication gives the parents relief in their trying circumstances. In contrast, lack of communication contributes to feelings of loneliness, abandonment and unwanted responsibility, which adds to the burden of an already difficult situation. The level of communication in meetings with staff can have a decisive influence on parents’ experiences of the NICU. The staff should thus be reminded of their unique position to help parents handle their emotional difficulties. The organization should facilitate opportunities for good communication between parents and staff through training, staffing and the physical health care environment.en
dc.subjectcommunicationen
dc.subjectneonatal intensive careen
dc.subjectparental experienceen
dc.date.available2016-03-21T16:47:14Zen
dc.date.issued2016-03-21en
dc.date.accessioned2016-03-21T16:47:14Zen
dc.conference.date2015en
dc.conference.name43rd Biennial Conventionen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationLas Vegas, Nevada, USAen
dc.description43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`en
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