2.50
Hdl Handle:
http://hdl.handle.net/10755/603435
Category:
Full-text
Format:
Text-based Document
Type:
Presentation
Title:
Effective Communication Using Huddles
Other Titles:
Bridging the Practice/Research Chasm [Symposium]
Author(s):
Sookhi, Andreanna; D'Agostino, Deborah; McGowen, Sharon; D'Agostino, Deborah; McGowen, Sharon
Lead Author STTI Affiliation:
Non-member
Author Details:
Andreanna Sookhi, RN, Andreanna.sookhi@midland-memorial.com; Deborah D'Agostino, RN; Sharon McGowen, RN
Abstract:
Session presented on Sunday, November 8, 2015: Problem: Information such as process changes and unit metrics found within the HCAHPS scores not being shared consistently to all team members on the post surgical unit was identified as a challenge. A team of staff nurses worked together to discover a way to communicate. The team goal was to identify: a way to communicate that did not interrupt the workflow of the day, the staff preferred method of communication, and the best time in the work day to communicate along with how much time is required to effectively communication key information.  The team surveyed the staff members and found the preferred method of communication was verbal.  It was also determined that the staff wanted communication to occur during the middle of the shift. Huddles were scheduled to occur at 1030.  The same information would be included for several days so all staff would hear it.  In addition, the unit clerk would send a text message to staff to remind them of huddle time. Results: After implementing huddles, staff were surveys.  86% of staff who completed the survey voiced that sharing information had improved.  98% stated they know more about expected trends on the unit (HCAHPS). 50% of staff agree shift huddles at 1030 and 2230 can easily be incorporated into workflow. Plan for further implementation is to create a binder for those who are off the unit to review upon their return to work.  Reference Agency for Healthcare Research and Quality (n.d.) TeamSTEPPS®: Strategies and Tools to Enhance Performance and Patient Safety retrieved from http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/
Keywords:
Communication; Quality Improvement; Reporting
Repository Posting Date:
21-Mar-2016
Date of Publication:
21-Mar-2016
Other Identifiers:
CONV15B05
Conference Date:
2015
Conference Name:
43rd Biennial Convention
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Las Vegas, Nevada, USA
Description:
43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`

Full metadata record

DC FieldValue Language
dc.language.isoen_USen
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePresentationen
dc.titleEffective Communication Using Huddlesen
dc.title.alternativeBridging the Practice/Research Chasm [Symposium]en
dc.contributor.authorSookhi, Andreannaen
dc.contributor.authorD'Agostino, Deborahen
dc.contributor.authorMcGowen, Sharonen
dc.contributor.authorD'Agostino, Deborahen
dc.contributor.authorMcGowen, Sharonen
dc.contributor.departmentNon-memberen
dc.author.detailsAndreanna Sookhi, RN, Andreanna.sookhi@midland-memorial.com; Deborah D'Agostino, RN; Sharon McGowen, RNen
dc.identifier.urihttp://hdl.handle.net/10755/603435en
dc.description.abstractSession presented on Sunday, November 8, 2015: Problem: Information such as process changes and unit metrics found within the HCAHPS scores not being shared consistently to all team members on the post surgical unit was identified as a challenge. A team of staff nurses worked together to discover a way to communicate. The team goal was to identify: a way to communicate that did not interrupt the workflow of the day, the staff preferred method of communication, and the best time in the work day to communicate along with how much time is required to effectively communication key information.  The team surveyed the staff members and found the preferred method of communication was verbal.  It was also determined that the staff wanted communication to occur during the middle of the shift. Huddles were scheduled to occur at 1030.  The same information would be included for several days so all staff would hear it.  In addition, the unit clerk would send a text message to staff to remind them of huddle time. Results: After implementing huddles, staff were surveys.  86% of staff who completed the survey voiced that sharing information had improved.  98% stated they know more about expected trends on the unit (HCAHPS). 50% of staff agree shift huddles at 1030 and 2230 can easily be incorporated into workflow. Plan for further implementation is to create a binder for those who are off the unit to review upon their return to work.  Reference Agency for Healthcare Research and Quality (n.d.) TeamSTEPPS®: Strategies and Tools to Enhance Performance and Patient Safety retrieved from http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/en
dc.subjectCommunicationen
dc.subjectQuality Improvementen
dc.subjectReportingen
dc.date.available2016-03-21T16:50:37Zen
dc.date.issued2016-03-21en
dc.date.accessioned2016-03-21T16:50:37Zen
dc.conference.date2015en
dc.conference.name43rd Biennial Conventionen
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationLas Vegas, Nevada, USAen
dc.description43rd Biennial Convention 2015 Theme: Serve Locally, Transform Regionally, Lead Globally.`en
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