Mission Possible: Using Kotter's Change Model to Drive Sustainable Change, a Case Study

2.50
Hdl Handle:
http://hdl.handle.net/10755/620376
Category:
Full-text
Type:
Presentation
Title:
Mission Possible: Using Kotter's Change Model to Drive Sustainable Change, a Case Study
Other Titles:
Leadership Development for Sustainable Change
Author(s):
Bokovitz, Beverly A.
Lead Author STTI Affiliation:
Delta Omega
Author Details:
Beverly A. Bokovitz, RN, NEA-BC, Beverly.Bokovitz@samcstl.org
Abstract:
Session presented on Monday, September 19, 2016: The presentation demonstrated the benefits of utilizing John Kotter?s Change Theory when implementing a multi-modal hand hygiene initiative in a community hospital. The benefits included a decrease in hospital associated infections. The problem was deficiencies of hand hygiene compliance. According to the Joint Commission, hand hygiene compliance should be at 90%. If a hospital is not at 90% compliance, then an action plan is required and an increase in compliance must be demonstrated. �In this oral presentation, the hand hygiene process is addressed via John Kotter?s eight steps of Model of Change. The eight steps are summarized in three components comprising of preparation, implementation, and management. First a sense of urgency is established. The urgency is lack of compliance with the Joint Commission?s standards. Next an interdisciplinary hand hygiene taskforce was developed including key stakeholder, nurse leaders, and staff nurses. The taskforce met weekly for six months. �The vision was created based on the Joint Commission standard. Evaluation of baseline was created using a SWOT analysis and staff surveys to determine barriers. The vision was communicated with staff members via meetings, emails, and newsletters. Obstacles were removed, such as adding additional alcohol based hand rub at the point of patient care. �Short wins were celebrated to reinforce positive behavior. The short wins were celebrated with pizza parties at the unit level for reaching the compliance goal. Finally, the project was weaved into the culture of the organization and sustainable change was demonstrated. The new process was included in new employee orientation. Sustainability was maintained through monthly audits, peer reviews, and secret shoppers. The data was disseminated through all levels of the organization. The final result was accomplishing the Joint Commission?s standard of 90% compliance with hand hygiene and a decrease in hospital associated infections. The result was the creation of culture of attention to patient and health-care works safety within the institution.
Keywords:
Change Theory; John Kotter; Hand Hygiene
Repository Posting Date:
16-Sep-2016
Date of Publication:
16-Sep-2016
Other Identifiers:
LEAD16L02
Conference Date:
2016
Conference Name:
Leadership Connection 2016
Conference Host:
Sigma Theta Tau International
Conference Location:
Indianapolis, Indiana, USA
Description:
Leadership Connection 2016 Theme: Personal. Professional. Global. Held at the Marriott Downtown, Indianapolis.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen
dc.type.categoryFull-texten
dc.typePresentationen
dc.titleMission Possible: Using Kotter's Change Model to Drive Sustainable Change, a Case Studyen
dc.title.alternativeLeadership Development for Sustainable Changeen
dc.contributor.authorBokovitz, Beverly A.en
dc.contributor.departmentDelta Omegaen
dc.author.detailsBeverly A. Bokovitz, RN, NEA-BC, Beverly.Bokovitz@samcstl.orgen
dc.identifier.urihttp://hdl.handle.net/10755/620376-
dc.description.abstractSession presented on Monday, September 19, 2016: The presentation demonstrated the benefits of utilizing John Kotter?s Change Theory when implementing a multi-modal hand hygiene initiative in a community hospital. The benefits included a decrease in hospital associated infections. The problem was deficiencies of hand hygiene compliance. According to the Joint Commission, hand hygiene compliance should be at 90%. If a hospital is not at 90% compliance, then an action plan is required and an increase in compliance must be demonstrated. �In this oral presentation, the hand hygiene process is addressed via John Kotter?s eight steps of Model of Change. The eight steps are summarized in three components comprising of preparation, implementation, and management. First a sense of urgency is established. The urgency is lack of compliance with the Joint Commission?s standards. Next an interdisciplinary hand hygiene taskforce was developed including key stakeholder, nurse leaders, and staff nurses. The taskforce met weekly for six months. �The vision was created based on the Joint Commission standard. Evaluation of baseline was created using a SWOT analysis and staff surveys to determine barriers. The vision was communicated with staff members via meetings, emails, and newsletters. Obstacles were removed, such as adding additional alcohol based hand rub at the point of patient care. �Short wins were celebrated to reinforce positive behavior. The short wins were celebrated with pizza parties at the unit level for reaching the compliance goal. Finally, the project was weaved into the culture of the organization and sustainable change was demonstrated. The new process was included in new employee orientation. Sustainability was maintained through monthly audits, peer reviews, and secret shoppers. The data was disseminated through all levels of the organization. The final result was accomplishing the Joint Commission?s standard of 90% compliance with hand hygiene and a decrease in hospital associated infections. The result was the creation of culture of attention to patient and health-care works safety within the institution.en
dc.subjectChange Theoryen
dc.subjectJohn Kotteren
dc.subjectHand Hygieneen
dc.date.available2016-09-16T14:25:12Z-
dc.date.issued2016-09-16-
dc.date.accessioned2016-09-16T14:25:12Z-
dc.conference.date2016en
dc.conference.nameLeadership Connection 2016en
dc.conference.hostSigma Theta Tau Internationalen
dc.conference.locationIndianapolis, Indiana, USAen
dc.descriptionLeadership Connection 2016 Theme: Personal. Professional. Global. Held at the Marriott Downtown, Indianapolis.en
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