Improving Communication in the Clinical Environment Through Bedside Shift Report (BSR): A Quality Improvement Project

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Hdl Handle:
http://hdl.handle.net/10755/621114
Category:
Full-text
Format:
Text-based Document
Type:
DNP Capstone Project
Level of Evidence:
Outcomes Research
Research Approach:
Translational Research/Evidence-based Practice
Title:
Improving Communication in the Clinical Environment Through Bedside Shift Report (BSR): A Quality Improvement Project
Author(s):
Burk, Karen
Additional Author Information:
Karen Burk, MSN/Ed., RN, Email: kburk52770@gmail.com
Advisors:
Bressie, Marylee; Schmidt, John; Grimes, Anita
Degree:
DNP
Degree Year:
2016
Grantor:
Capella University
Abstract:

Effective communication is required during the handoff process to ensure essential patient information is relayed for continuity and quality of care. The author conducted a quality improvement initiative at a 380 bed acute care facility using Lewin's Change Theory and implementing a structured tool to standardize handoff practice at the bedside that included the patient (bedside shift report [BSR]). Outcomes were measured for patient and nursing satisfaction and a decrease in medication errors over a four-week period of time. Results show BSR improved patient satisfaction scores in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and the potential for improving medication errors by including the patient and having both nurses review the medications as part of the implemented structured tool.

Keywords:
handoff; nursing; medication errors; communication; patient satisfaction
CINAHL Headings:
Hand Off (Patient Safety); Medication Errors; Medication Errors--Prevention and Control; Quality Improvement; Patient Satisfaction; Shift Reports
Note:
This work has been approved through a faculty review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.
Repository Posting Date:
2016-10-20T18:51:10Z
Date of Publication:
2016-10-20

Full metadata record

DC FieldValue Language
dc.contributor.advisorBressie, Maryleeen
dc.contributor.advisorSchmidt, Johnen
dc.contributor.advisorGrimes, Anitaen
dc.contributor.authorBurk, Karenen
dc.date.accessioned2016-10-20T18:51:10Z-
dc.date.available2016-10-20T18:51:10Z-
dc.date.issued2016-10-20-
dc.identifier.urihttp://hdl.handle.net/10755/621114-
dc.description.abstract<p>Effective communication is required during the handoff process to ensure essential patient information is relayed for continuity and quality of care. The author conducted a quality improvement initiative at a 380 bed acute care facility using Lewin's Change Theory and implementing a structured tool to standardize handoff practice at the bedside that included the patient (bedside shift report [BSR]). Outcomes were measured for patient and nursing satisfaction and a decrease in medication errors over a four-week period of time. Results show BSR improved patient satisfaction scores in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and the potential for improving medication errors by including the patient and having both nurses review the medications as part of the implemented structured tool.</p>en
dc.formatText-based Documenten
dc.language.isoen_USen
dc.subjecthandoffen
dc.subjectnursingen
dc.subjectmedication errorsen
dc.subjectcommunicationen
dc.subjectpatient satisfactionen
dc.titleImproving Communication in the Clinical Environment Through Bedside Shift Report (BSR): A Quality Improvement Projecten_US
dc.typeDNP Capstone Projecten
thesis.degree.grantorCapella Universityen
thesis.degree.levelDNPen
dc.description.noteThis work has been approved through a faculty review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.-
dc.primary-author.detailsKaren Burk, MSN/Ed., RN, Email: kburk52770@gmail.comen
thesis.degree.year2016en
dc.type.categoryFull-texten
dc.evidence.levelOutcomes Researchen
dc.research.approachTranslational Research/Evidence-based Practiceen
dc.subject.cinahlHand Off (Patient Safety)en
dc.subject.cinahlMedication Errorsen
dc.subject.cinahlMedication Errors--Prevention and Controlen
dc.subject.cinahlQuality Improvementen
dc.subject.cinahlPatient Satisfactionen
dc.subject.cinahlShift Reportsen
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