Relationship Between HCAHPS Scores (Patient Experience) and Watson’s Theory of Caring

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Hdl Handle:
http://hdl.handle.net/10755/621154
Category:
Full-text
Format:
Text-based Document
Type:
Poster
Level of Evidence:
Outcomes Research
Research Approach:
Quantitative Research
Title:
Relationship Between HCAHPS Scores (Patient Experience) and Watson’s Theory of Caring
Author(s):
Nelson, John W.; Hozak, Mary Ann
Lead Author STTI Affiliation:
Zeta
Author Details:
John W.Nelson, PhD, MS, RN, email: jn@hcenvironment.com, www.hcenvironment.com, Zeta chapter. ; Mary Ann Hozak, MA, RN, email: hozakm@sjhmc.org
Abstract:

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey measures patient experience. It is an important survey because some of the hospitals’ payment is dependent on the scores. It was desired to know if use of caring theories could increase HCAHPS scores. No study was found that examined the relationship between HCAHPS and the construct of caring as proposed by Watson. Patients in a 650 bed urban acute care hospital in the Northeastern portion of the USA were studied (n = 233). A statistically significant relationship was found (r = .86, p = < .001). Findings have implications for using caring science as an intervention to improve HCAHPS scores.

Keywords:
Patient Satisfaction; caring; Watson Caring Theory; Outcome; Regulation; Correlation studies; HCAHPS; Outcomes research
CINAHL Headings:
Patient Satisfaction; Outcomes Research; Watson's Theory of Caring
Repository Posting Date:
10-Nov-2016
Date of Publication:
10-Nov-2016
Conference Date:
2016
Conference Name:
Caring Collaborations in Practice, International Perspectives
Conference Host:
Choice Dynamic International (CDI) in collaboration with Caring International Research Collaborative (CIRC)
Conference Location:
Clydebank, Scotland
Note:
This work has been approved through a peer-review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.

Full metadata record

DC FieldValue Language
dc.language.isoen_USen
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePosteren
dc.evidence.levelOutcomes Researchen
dc.research.approachQuantitative Researchen
dc.titleRelationship Between HCAHPS Scores (Patient Experience) and Watson’s Theory of Caringen_US
dc.contributor.authorNelson, John W.en
dc.contributor.authorHozak, Mary Annen
dc.contributor.departmentZetaen
dc.author.detailsJohn W.Nelson, PhD, MS, RN, email: jn@hcenvironment.com, www.hcenvironment.com, Zeta chapter. ; Mary Ann Hozak, MA, RN, email: hozakm@sjhmc.orgen
dc.identifier.urihttp://hdl.handle.net/10755/621154-
dc.description.abstract<p>The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey measures patient experience. It is an important survey because some of the hospitals’ payment is dependent on the scores. It was desired to know if use of caring theories could increase HCAHPS scores. No study was found that examined the relationship between HCAHPS and the construct of caring as proposed by Watson. Patients in a 650 bed urban acute care hospital in the Northeastern portion of the USA were studied (n = 233). A statistically significant relationship was found (r = .86, p = < .001). Findings have implications for using caring science as an intervention to improve HCAHPS scores.</p>en
dc.subjectPatient Satisfactionen
dc.subjectcaringen
dc.subjectWatson Caring Theoryen
dc.subjectOutcomeen
dc.subjectRegulationen
dc.subjectCorrelation studiesen
dc.subjectHCAHPSen
dc.subjectOutcomes researchen
dc.subject.cinahlPatient Satisfactionen
dc.subject.cinahlOutcomes Researchen
dc.subject.cinahlWatson's Theory of Caringen
dc.date.available2016-11-10T21:52:53Z-
dc.date.issued2016-11-10-
dc.date.accessioned2016-11-10T21:52:53Z-
dc.conference.date2016en
dc.conference.nameCaring Collaborations in Practice, International Perspectivesen
dc.conference.hostChoice Dynamic International (CDI) in collaboration with Caring International Research Collaborative (CIRC)en
dc.conference.locationClydebank, Scotlanden
dc.description.noteThis work has been approved through a peer-review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.-
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