Collaboration Between Academia and Practice on Service Excellence and Core Measures

2.50
Hdl Handle:
http://hdl.handle.net/10755/621270
Category:
Full-text
Format:
Text-based Document
Type:
Presentation
Title:
Collaboration Between Academia and Practice on Service Excellence and Core Measures
Other Titles:
Collaborations to Enhance Professional Development
Author(s):
Wilkinson, Crystal Joy; Boyd, Elizabeth H.
Lead Author STTI Affiliation:
Xi Phi
Author Details:
Crystal Joy Wilkinson, RN, CNS-CH, CPHQ; Elizabeth H. Boyd, RN, RNC-MSN
Abstract:
Session presented on Friday, March 17, 2017: Texas Tech University Health Sciences Center in partnership with 23 facilities associated with Seton Healthcare Family and St. David's Healthcare, the Healthcare Workforce Alliance of Central Texas, Austin Community College, Texas State University, University of Texas at Austin and Concordia University will identify and then, reduce or eliminate practice gaps for new graduates in the areas of patient perception of customer service and the Centers for Medicare and Medicaid Services (CMS) clinical quality measures. The health sciences center will develop and test a competency assessment tool specifically designed to identify gaps in these areas, and curriculum will be developed and implemented to reduce or eliminate those gaps. Abstract: Nursing shortages, fiscal restraints, complex healthcare organizations and regulations, increasing patient acuity and the explosion of knowledge and technology have increased the need for nursing graduates to arrive in the work setting with the ability to move quickly into practice. Nursing residency programs were designed to facilitate the complex process that prepares new graduate nurses for practice, taking the novice nurse from a beginner to more competent provider. Nursing residency programs last anywhere from six weeks to six months and are estimated to cost around $65,000. Historically there has been a gap between nursing schools and hospitals on how well prepared graduate nurses are when they reach this critical juncture. Due to recent changes in Medicare and Medicaid reimbursement nurse residency programs have an increased focus on two particular areas: 1) Competency in service excellence; and 2) the nurse's role in compliance with clinical quality measures. Healthcare organizations feel these topics are not adequately addressed in nursing programs but could be included integrated into competency-based curriculum and would align well with patient-centered care and evidence-based practice content. Collaboration between nursing schools and hospitals on these priority topics could help close these gaps and speed transition to practice, saving time and money. Approach: The aim of this project is to identify gaps in customer service skills and core quality measures in new graduates and nursing residents and develop and implement an assessment tool specifically designed to measure competency in these two high priority areas. Currently a tool that addresses these topics does not exist. This project involved extensive collaboration between the participating nursing schools, two major hospital systems and their education and management staff. Focus groups involving administrators and educators with varying years of experience were conducted to identify key concepts and constructs related to the study competencies. The individuals and organizations participating helped to define gaps, define competencies and provide perspectives on the new graduate and nursing residency experience. The data was used in the assessment tool and curriculum development. The curriculum was designed and implemented by the participating nursing programs and offered to programs across the state of Texas. The goal of the project is to increase competency in the new graduates and new hires in the two topic areas. The objective was to reduce the time and cost of ensuring competency for the study topics in the residency program. Consultation on use of the tool and the process will be provided through onsite visits or a web-based tool kit to increase spread and sustainability of the project. Conclusion: The tools developed and the information obtained from this project will be generalizable to healthcare organizations and schools of nursing across the country. This project is unique in its innovative and cooperative structure and could be used as a model by other organizations seeking to bridge the gap in preparing nurses for practice and for ensuring high quality in evidence-based practice and excellence in customer service. Learning Objectives: Identify the critical need for competency in service excellence and core quality measures. Describe an innovative collaborative project designed to improve competency in service excellence and core quality measures. Discuss the collaborative project outcomes and implications for other settings.
Keywords:
Collaboration; Competency; Quality
Repository Posting Date:
3-Mar-2017
Date of Publication:
3-Mar-2017
Other Identifiers:
CHWE17A03
Conference Date:
2017
Conference Name:
Creating Healthy Work Environments 2017
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
Creating Healthy Work Environments 2017: Best Practices in Clinical and Academic Settings. Held at the JW Marriott, Indianapolis, Indiana, USA

Full metadata record

DC FieldValue Language
dc.language.isoen[US]en
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePresentationen
dc.titleCollaboration Between Academia and Practice on Service Excellence and Core Measuresen
dc.title.alternativeCollaborations to Enhance Professional Developmenten
dc.contributor.authorWilkinson, Crystal Joyen
dc.contributor.authorBoyd, Elizabeth H.en
dc.contributor.departmentXi Phien
dc.author.detailsCrystal Joy Wilkinson, RN, CNS-CH, CPHQ; Elizabeth H. Boyd, RN, RNC-MSNen
dc.identifier.urihttp://hdl.handle.net/10755/621270-
dc.description.abstractSession presented on Friday, March 17, 2017: Texas Tech University Health Sciences Center in partnership with 23 facilities associated with Seton Healthcare Family and St. David's Healthcare, the Healthcare Workforce Alliance of Central Texas, Austin Community College, Texas State University, University of Texas at Austin and Concordia University will identify and then, reduce or eliminate practice gaps for new graduates in the areas of patient perception of customer service and the Centers for Medicare and Medicaid Services (CMS) clinical quality measures. The health sciences center will develop and test a competency assessment tool specifically designed to identify gaps in these areas, and curriculum will be developed and implemented to reduce or eliminate those gaps. Abstract: Nursing shortages, fiscal restraints, complex healthcare organizations and regulations, increasing patient acuity and the explosion of knowledge and technology have increased the need for nursing graduates to arrive in the work setting with the ability to move quickly into practice. Nursing residency programs were designed to facilitate the complex process that prepares new graduate nurses for practice, taking the novice nurse from a beginner to more competent provider. Nursing residency programs last anywhere from six weeks to six months and are estimated to cost around $65,000. Historically there has been a gap between nursing schools and hospitals on how well prepared graduate nurses are when they reach this critical juncture. Due to recent changes in Medicare and Medicaid reimbursement nurse residency programs have an increased focus on two particular areas: 1) Competency in service excellence; and 2) the nurse's role in compliance with clinical quality measures. Healthcare organizations feel these topics are not adequately addressed in nursing programs but could be included integrated into competency-based curriculum and would align well with patient-centered care and evidence-based practice content. Collaboration between nursing schools and hospitals on these priority topics could help close these gaps and speed transition to practice, saving time and money. Approach: The aim of this project is to identify gaps in customer service skills and core quality measures in new graduates and nursing residents and develop and implement an assessment tool specifically designed to measure competency in these two high priority areas. Currently a tool that addresses these topics does not exist. This project involved extensive collaboration between the participating nursing schools, two major hospital systems and their education and management staff. Focus groups involving administrators and educators with varying years of experience were conducted to identify key concepts and constructs related to the study competencies. The individuals and organizations participating helped to define gaps, define competencies and provide perspectives on the new graduate and nursing residency experience. The data was used in the assessment tool and curriculum development. The curriculum was designed and implemented by the participating nursing programs and offered to programs across the state of Texas. The goal of the project is to increase competency in the new graduates and new hires in the two topic areas. The objective was to reduce the time and cost of ensuring competency for the study topics in the residency program. Consultation on use of the tool and the process will be provided through onsite visits or a web-based tool kit to increase spread and sustainability of the project. Conclusion: The tools developed and the information obtained from this project will be generalizable to healthcare organizations and schools of nursing across the country. This project is unique in its innovative and cooperative structure and could be used as a model by other organizations seeking to bridge the gap in preparing nurses for practice and for ensuring high quality in evidence-based practice and excellence in customer service. Learning Objectives: Identify the critical need for competency in service excellence and core quality measures. Describe an innovative collaborative project designed to improve competency in service excellence and core quality measures. Discuss the collaborative project outcomes and implications for other settings.en
dc.subjectCollaborationen
dc.subjectCompetencyen
dc.subjectQualityen
dc.date.available2017-03-03T14:34:51Z-
dc.date.issued2017-03-03-
dc.date.accessioned2017-03-03T14:34:51Z-
dc.conference.date2017en
dc.conference.nameCreating Healthy Work Environments 2017en
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationIndianapolis, Indiana, USAen
dc.descriptionCreating Healthy Work Environments 2017: Best Practices in Clinical and Academic Settings. Held at the JW Marriott, Indianapolis, Indiana, USAen
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