Improving Workplace Incivility Utilizing the AACN Healthy Work Environment Standards

2.50
Hdl Handle:
http://hdl.handle.net/10755/621271
Category:
Full-text
Format:
Text-based Document
Type:
Poster
Title:
Improving Workplace Incivility Utilizing the AACN Healthy Work Environment Standards
Author(s):
Scott, Amy L.
Lead Author STTI Affiliation:
Omicron Nu
Author Details:
Amy L. Scott, RN, CPN
Abstract:
Session presented on Saturday, March 18, 2017: Workplace incivility is "low-intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect" (Andersson & Pearson, 1999, p. 457). Incivility in the workplace is more prevalent in today's healthcare environment. The cost can be not only financially devastating but also mentally and physically damaging to staff, organizational culture and impact patient outcomes (Einarsen, Hoel, & Notelaers, 2009, Bria, Baban, & Dumitrascu, 2012, Hutchinson & Jackson, 2013). The environment in which nurses' practice, can have a significant impact on the quality of care they provide, the level of teamwork in the unit and the satisfaction and outcomes that patients experience. The AACN Standards for Establishing and Sustaining Healthy Work Environments identify six standards that should be in place in order to create and sustain a healthy work environment (HWE). Emergency Departments are high stress, see high volumes of patients and experience life and death situations often. It is imperative to have, skilled communication, true collaboration, effective decision making, appropriate staffing, meaningful recognition, and authentic leadership to provide safe, effective and exemplary care to patients and their families. The incivility spiral framework demonstrates how uncivil behavior in an environment will eventually lead to more aggressive behavior. Providing education and implementing interventions to align with the healthy work environment standards can help decrease incivility, improve the environment for all staff, patients and families. The purpose of this study was to evaluate the impact of healthy work environment interventions implemented by a shared governance council on improving incivility in a pediatric emergency department. A pre and post survey design was used. The only relationship found of statistical significance was between years of experience and the total Cortina score. Years of experience was noted to be negatively correlated (r= -.312, p=0.26), at a 0.05 level of significance with increased experiences of incivility. Learning Objectives: The learner will be able to state the impact of incivility on nurses, patients and organizations. The learner will be able to recognize the challenges involved with instituting a workplace change through a shared governance council. The learner will be able to describe six standards of the AACN's Standards for Establishing and Sustaining Healthy Work Environments. The learner will be able to define workplace incivility.
Keywords:
Nursing Incivility; Shared Governance; Emergency Department
Repository Posting Date:
3-Mar-2017
Date of Publication:
3-Mar-2017
Other Identifiers:
CHWE17PST37
Conference Date:
2017
Conference Name:
Creating Healthy Work Environments 2017
Conference Host:
Sigma Theta Tau International, the Honor Society of Nursing
Conference Location:
Indianapolis, Indiana, USA
Description:
Creating Healthy Work Environments 2017: Best Practices in Clinical and Academic Settings. Held at the JW Marriott, Indianapolis, Indiana, USA

Full metadata record

DC FieldValue Language
dc.language.isoen[US]en
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePosteren
dc.titleImproving Workplace Incivility Utilizing the AACN Healthy Work Environment Standardsen
dc.contributor.authorScott, Amy L.en
dc.contributor.departmentOmicron Nuen
dc.author.detailsAmy L. Scott, RN, CPNen
dc.identifier.urihttp://hdl.handle.net/10755/621271-
dc.description.abstractSession presented on Saturday, March 18, 2017: Workplace incivility is "low-intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect" (Andersson & Pearson, 1999, p. 457). Incivility in the workplace is more prevalent in today's healthcare environment. The cost can be not only financially devastating but also mentally and physically damaging to staff, organizational culture and impact patient outcomes (Einarsen, Hoel, & Notelaers, 2009, Bria, Baban, & Dumitrascu, 2012, Hutchinson & Jackson, 2013). The environment in which nurses' practice, can have a significant impact on the quality of care they provide, the level of teamwork in the unit and the satisfaction and outcomes that patients experience. The AACN Standards for Establishing and Sustaining Healthy Work Environments identify six standards that should be in place in order to create and sustain a healthy work environment (HWE). Emergency Departments are high stress, see high volumes of patients and experience life and death situations often. It is imperative to have, skilled communication, true collaboration, effective decision making, appropriate staffing, meaningful recognition, and authentic leadership to provide safe, effective and exemplary care to patients and their families. The incivility spiral framework demonstrates how uncivil behavior in an environment will eventually lead to more aggressive behavior. Providing education and implementing interventions to align with the healthy work environment standards can help decrease incivility, improve the environment for all staff, patients and families. The purpose of this study was to evaluate the impact of healthy work environment interventions implemented by a shared governance council on improving incivility in a pediatric emergency department. A pre and post survey design was used. The only relationship found of statistical significance was between years of experience and the total Cortina score. Years of experience was noted to be negatively correlated (r= -.312, p=0.26), at a 0.05 level of significance with increased experiences of incivility. Learning Objectives: The learner will be able to state the impact of incivility on nurses, patients and organizations. The learner will be able to recognize the challenges involved with instituting a workplace change through a shared governance council. The learner will be able to describe six standards of the AACN's Standards for Establishing and Sustaining Healthy Work Environments. The learner will be able to define workplace incivility.en
dc.subjectNursing Incivilityen
dc.subjectShared Governanceen
dc.subjectEmergency Departmenten
dc.date.available2017-03-03T14:34:51Z-
dc.date.issued2017-03-03-
dc.date.accessioned2017-03-03T14:34:51Z-
dc.conference.date2017en
dc.conference.nameCreating Healthy Work Environments 2017en
dc.conference.hostSigma Theta Tau International, the Honor Society of Nursingen
dc.conference.locationIndianapolis, Indiana, USAen
dc.descriptionCreating Healthy Work Environments 2017: Best Practices in Clinical and Academic Settings. Held at the JW Marriott, Indianapolis, Indiana, USAen
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