7.00
Hdl Handle:
http://hdl.handle.net/10755/621589
Category:
Full-text
Format:
Text-based Document
Type:
DNP Capstone Project
Level of Evidence:
Other
Research Approach:
Quantitative Research
Title:
Improving patient satisfaction through implementing AIDET
Author(s):
Varghese, Annamma S.
Additional Author Information:
Annamma S. Varghese, MSN, RN
Advisors:
Manty, JoAnn; Cabading, Celine; Schramm, Jill
Degree:
DNP
Degree Year:
2017
Grantor:
Capella University
Abstract:

Hospital Consumer Assessment of Health- care Provider and System (HCAHPS) scores are key metrics that evaluate quality patient care within health- care system. Many studies reveal that an effective communication strategy promotes positive relationship with patients and nurses, however utilizing the use of a communication tool AIDET (Acknowledge-Introduce-Duration-Explanation-Thank you) and its relationship with patient satisfaction is yet to be known. To understand the use of AIDET by nurses, a gap analysis project was conducted with a convenience sample of 61 nurses, nurse technicians and patient care servicers in an outpatient clinic. The focus of this project is to improve communication through implementing AIDET among the health- care workers and thereby increasing patient satisfaction. AIDET training was given to staff and patient satisfaction scores were measured. The findings included that nurses were using AIDET consistently after the training resulted in overall improvement in patient satisfaction after the training. However, results suggest that more intentional use of AIDET will help to maximize the benefit of this tool and could improve patient satisfactions.

Keywords:
AIDET; Quality of Health Care
CINAHL Headings:
Patient Satisfaction; Patient Satisfaction--Methods; Program Implementation; Quality of Health Care; Communication; Nurse-Patient Relations
Note:
This work has been approved through a faculty review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.
Repository Posting Date:
2017-06-23T16:34:09Z
Date of Publication:
2017-06-23

Full metadata record

DC FieldValue Language
dc.contributor.advisorManty, JoAnnen
dc.contributor.advisorCabading, Celineen
dc.contributor.advisorSchramm, Jillen
dc.contributor.authorVarghese, Annamma S.en
dc.date.accessioned2017-06-23T16:34:09Z-
dc.date.available2017-06-23T16:34:09Z-
dc.date.issued2017-06-23-
dc.identifier.urihttp://hdl.handle.net/10755/621589-
dc.description.abstract<p>Hospital Consumer Assessment of Health- care Provider and System (HCAHPS) scores are key metrics that evaluate quality patient care within health- care system. Many studies reveal that an effective communication strategy promotes positive relationship with patients and nurses, however utilizing the use of a communication tool AIDET (Acknowledge-Introduce-Duration-Explanation-Thank you) and its relationship with patient satisfaction is yet to be known. To understand the use of AIDET by nurses, a gap analysis project was conducted with a convenience sample of 61 nurses, nurse technicians and patient care servicers in an outpatient clinic. The focus of this project is to improve communication through implementing AIDET among the health- care workers and thereby increasing patient satisfaction. AIDET training was given to staff and patient satisfaction scores were measured. The findings included that nurses were using AIDET consistently after the training resulted in overall improvement in patient satisfaction after the training. However, results suggest that more intentional use of AIDET will help to maximize the benefit of this tool and could improve patient satisfactions.</p>en
dc.formatText-based Documenten
dc.language.isoen_USen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectAIDETen
dc.subjectQuality of Health Careen
dc.titleImproving patient satisfaction through implementing AIDETen_US
dc.typeDNP Capstone Projecten
thesis.degree.grantorCapella Universityen
thesis.degree.levelDNPen
dc.description.noteThis work has been approved through a faculty review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.-
dc.primary-author.detailsAnnamma S. Varghese, MSN, RNen
thesis.degree.year2017en
dc.type.categoryFull-texten
dc.evidence.levelOtheren
dc.research.approachQuantitative Researchen
dc.subject.cinahlPatient Satisfactionen
dc.subject.cinahlPatient Satisfaction--Methodsen
dc.subject.cinahlProgram Implementationen
dc.subject.cinahlQuality of Health Careen
dc.subject.cinahlCommunicationen
dc.subject.cinahlNurse-Patient Relationsen
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