Healthcare Literacy and Communication With Health Professionals: Achieving Healthy Outcomes Among Diverse Populations

2.50
Hdl Handle:
http://hdl.handle.net/10755/621648
Category:
Full-text
Format:
Text-based Document
Type:
Poster
Level of Evidence:
N/A
Research Approach:
N/A
Title:
Healthcare Literacy and Communication With Health Professionals: Achieving Healthy Outcomes Among Diverse Populations
Author(s):
De Natale, Mary Lou
Lead Author STTI Affiliation:
Beta Gamma
Author Details:
Mary Lou De Natale, EdD, MSN, RN, CNL, Professional Experience: Expertise is related to Community and Mental Health Nursing practice. For the past twenty-five years, involvement in teaching in Bachelors, Masters, and DNP Program committee member. Presentations in the last twelve years have been directed at geriatrics, health care advocacy, health education for health care needs of at-risk populations to support health promotion for: 1) access to health care for individuals and older adults; (2) education and support for caregivers and families; (3) technology to support health care decisions. Clinical background is inclusive of research n Gynecology, Obstetrics, and Infertility areas; Clinical Staff Nursing in Pediatrics, Maternity, Neonatal ICU). Research publications have been directed at aging, access to services for the Parkinson's patient in acute care and community, Medicare Part D, and use of technology to support practice. Service is also inclusive dedication to the community outreach, social justice committees, and service on patient advisory boards. Author Summary: I have been involved in building community and partnerships in practice as a nurse and educator. Becoming involved in a community changes one's life and builds purpose, practice, and partnerships.
Abstract:

The importance of understanding the culture and literacy in working with individual and families in the community is essential for nurses and health care providers. Whether an individual is accessing food or nutrition for their daily nutritional needs or seeking medical services at a community clinic it is the opportunity to listen to the conversations and respond in a caring and compassionate way to clients at their point of care in the community. Effective communication that is client-centered with knowledge of health resources is necessary in directing the health of the community with diversity in culture, language, and access to health care services. The community resources that are available to support health promotion of their community should have the availability of resources for the clients in order to deliver quality care that can support: (1) access to a consistent health provider locally, (2) time with the physician to clarify the causes of misunderstanding related to health care, lack of compliance of medications and (3) follow-up as needed with a teach-back with a translator at the point of care. Medical follow-up with primary physician can influence overall health promotion and wellness (U.S. Department of Health and Human Services, 2016).

Health providers must be knowledgeable and assist in the navigation of health care services and provide help with literacy and communication that is delivered with care and communication that is client-center and based on the identified health care need. The health and wellness of the person in health care can be compromised if the client's perception of health and wellness is different from that of the primary providers and health team. Additionally, nurses and health care providers can support education in health care and primary language preference with effective communication at the client's appointment or in follow-up by telephone or referrals to case management and social services in the community. It takes a community of providers taking time to understand culture and communication.

Being able to communicate and delver health care to populations at risk and support literacy skills are important. Keeping language, it is important is keep language simple and being able to define technical terms in the plan of care (National Institute of Health, 2016; U.S. Department of Health and Human Services, 2016). The availability of the health care provider to be able to know their patient, review their plan of care, diet to be maintained, or medication to be taken in the total plan of care is essential. This is important with only 12% of adults having proficiency in health literacy (Center of Disease Control, 2015). The lack of knowledge and misinformation that can be due to health care literacy, primary language, or ease of access to services in the community has been important for disease prevention and healthy lifestyle.

This research project was directed at the client accessing food and nutrition at a local Community Center particularly those with lower incomes or homeless families and older adults. A survey was distributed to clients in English, Spanish, and Mandarin speaking denoting their current health, access to medical care and services, consistency of the care provider, and the quality of their time and communication with the physician and health team. The value of communication and a partnership in understanding health care needs, assisting in health care decisions, and supporting personal concerns in critical to managing care and partnerships in practice in the local community.

Overall, this research project has the potential for nurses and health providers to better understand human presence and communication at community centers or other points of care for all individuals and families. Whether assisting with food choices or being available for a health care concern or offer blood pressure screening there are options for health promotion and wellness. For nurses or health providers there is a need to develop new strategies to assist the individual, family, or older adult with chronic health care needs whether heart disease, stroke, diabetes, and / or cancer. Communication is an integral part of the quality of care in the community and it is important to consistently the options available, accessiblity to health care, and social services to meet the priorities of care. This project could provide a foundation for the health care teams learning to communicate and offer opportunities caring for diverse populations in order to manage care and support quality of life.

Keywords:
families and older adults; health provider communication; literacy
Repository Posting Date:
5-Jul-2017
Date of Publication:
5-Jul-2017
Other Identifiers:
INRC17PST316
Conference Date:
2017
Conference Name:
28th International Nursing Research Congress
Conference Host:
Sigma Theta Tau International
Conference Location:
Dublin, Ireland
Description:
Event Theme: Influencing Global Health Through the Advancement of Nursing Scholarship

Full metadata record

DC FieldValue Language
dc.language.isoen_USen
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typePosteren
dc.evidence.levelN/Aen
dc.research.approachN/Aen
dc.titleHealthcare Literacy and Communication With Health Professionals: Achieving Healthy Outcomes Among Diverse Populationsen_US
dc.contributor.authorDe Natale, Mary Louen
dc.contributor.departmentBeta Gammaen
dc.author.detailsMary Lou De Natale, EdD, MSN, RN, CNL, Professional Experience: Expertise is related to Community and Mental Health Nursing practice. For the past twenty-five years, involvement in teaching in Bachelors, Masters, and DNP Program committee member. Presentations in the last twelve years have been directed at geriatrics, health care advocacy, health education for health care needs of at-risk populations to support health promotion for: 1) access to health care for individuals and older adults; (2) education and support for caregivers and families; (3) technology to support health care decisions. Clinical background is inclusive of research n Gynecology, Obstetrics, and Infertility areas; Clinical Staff Nursing in Pediatrics, Maternity, Neonatal ICU). Research publications have been directed at aging, access to services for the Parkinson's patient in acute care and community, Medicare Part D, and use of technology to support practice. Service is also inclusive dedication to the community outreach, social justice committees, and service on patient advisory boards. Author Summary: I have been involved in building community and partnerships in practice as a nurse and educator. Becoming involved in a community changes one's life and builds purpose, practice, and partnerships.en
dc.identifier.urihttp://hdl.handle.net/10755/621648-
dc.description.abstract<p><span>The importance of understanding the culture and literacy in working with individual and families in the community is essential for nurses and health care providers. Whether an individual is accessing food or nutrition for their daily nutritional needs or seeking medical services at a community clinic it is the opportunity to listen to the conversations and respond in a caring and compassionate way to clients at their point of care in the community. Effective communication that is client-centered with knowledge of health resources is necessary in directing the health of the community with diversity in culture, language, and access to health care services. The community resources that are available to support health promotion of their community should have the availability of resources for the clients in order to deliver quality care that can support: (1) access to a consistent health provider locally, (2) time with the physician to clarify the causes of misunderstanding related to health care, lack of compliance of medications and (3) follow-up as needed with a teach-back with a translator at the point of care. Medical follow-up with primary physician can influence overall health promotion and wellness (U.S. Department of Health and Human Services, 2016).</span></p> <p>Health providers must be knowledgeable and assist in the navigation of health care services and provide help with literacy and communication that is delivered with care and communication that is client-center and based on the identified health care need. The health and wellness of the person in health care can be compromised if the client's perception of health and wellness is different from that of the primary providers and health team. Additionally, nurses and health care providers can support education in health care and primary language preference with effective communication at the client's appointment or in follow-up by telephone or referrals to case management and social services in the community. It takes a community of providers taking time to understand culture and communication.</p> <p>Being able to communicate and delver health care to populations at risk and support literacy skills are important. Keeping language, it is important is keep language simple and being able to define technical terms in the plan of care (National Institute of Health, 2016; U.S. Department of Health and Human Services, 2016). The availability of the health care provider to be able to know their patient, review their plan of care, diet to be maintained, or medication to be taken in the total plan of care is essential. This is important with only 12% of adults having proficiency in health literacy (Center of Disease Control, 2015). The lack of knowledge and misinformation that can be due to health care literacy, primary language, or ease of access to services in the community has been important for disease prevention and healthy lifestyle.</p> <p>This research project was directed at the client accessing food and nutrition at a local Community Center particularly those with lower incomes or homeless families and older adults. A survey was distributed to clients in English, Spanish, and Mandarin speaking denoting their current health, access to medical care and services, consistency of the care provider, and the quality of their time and communication with the physician and health team. The value of communication and a partnership in understanding health care needs, assisting in health care decisions, and supporting personal concerns in critical to managing care and partnerships in practice in the local community.</p> <p>Overall, this research project has the potential for nurses and health providers to better understand human presence and communication at community centers or other points of care for all individuals and families. Whether assisting with food choices or being available for a health care concern or offer blood pressure screening there are options for health promotion and wellness. For nurses or health providers there is a need to develop new strategies to assist the individual, family, or older adult with chronic health care needs whether heart disease, stroke, diabetes, and / or cancer. Communication is an integral part of the quality of care in the community and it is important to consistently the options available, accessiblity to health care, and social services to meet the priorities of care. This project could provide a foundation for the health care teams learning to communicate and offer opportunities caring for diverse populations in order to manage care and support quality of life.</p>en
dc.subjectfamilies and older adultsen
dc.subjecthealth provider communicationen
dc.subjectliteracyen
dc.date.available2017-07-05T15:35:35Z-
dc.date.issued2017-07-05-
dc.date.accessioned2017-07-05T15:35:35Z-
dc.conference.date2017en
dc.conference.name28th International Nursing Research Congressen
dc.conference.hostSigma Theta Tau Internationalen
dc.conference.locationDublin, Irelanden
dc.descriptionEvent Theme: Influencing Global Health Through the Advancement of Nursing Scholarshipen
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