Delivering TeamSTEPPS Using a Train-the-Trainer Approach

Abstract

<p>In 1999, after the Institute of Medicine (IOM) released its landmark report, To Err is Human, healthcare organizations began the journey to reduce adverse patient events in healthcare settings. This, and a subsequent report from the IOM (2011) suggested the most common associations in adverse patient events are missed communication and poor teamwork. In 2003, TeamSTEPPS training was developed based on more than 25 years of research related to teamwork, team training, and culture changes (King, et al., 2008). Since 2006, multiple research studies have demonstrated the application of TeamSTEPPS has improved teamwork skills, communication, and promoted safe quality healthcare (Gaston, Short, Raylea, &amp; Casterline, 2016; Jernigan, Magee, Graham, Johnston, Zaudke, &amp; Shrader, 2016; Wilson, 2015).</p> <p>The purpose of this Quality Improvement project was to evaluate the effectiveness of TeamSTEPPS training using a Train-the-Trainer approach. Master Trainers were trained in an effort to integrate TeamSTEPPS into various healthcare curricula and acute care and clinic settings. This presentation will provide an overview of the outcome of this training which included a unique learning application using simulation. The simulation based component consisted of realistic scenarios based on the new Master Trainers&rsquo; roles and responsibilities at their place of employment. Standardized patients (SPs) were utilized to enhance the realism of the scenarios. Evaluations of the training course were extremely positive and stressed the importance of immediate application of TeamSTEPPS skills. During this presentation, feedback obtained from the Master Trainers will include the various ways in which TeamSTEPPS has been implemented since the training.</p>