Improving Patient Satisfaction with Nursing Communication in an Acute Care Setting

2.50
Hdl Handle:
http://hdl.handle.net/10755/622551
Category:
Full-text
Format:
Text-based Document
Type:
DNP Capstone Project
Level of Evidence:
Quasi-Experimental Study, Other
Research Approach:
Pilot/Exploratory Study
Title:
Improving Patient Satisfaction with Nursing Communication in an Acute Care Setting
Author(s):
Mohan Rani
Advisors:
Bressie, Marylee; Schramm, Jill; Lindsay, Young
Abstract:

Organizational Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey results provided evidence to indicate the need for improvement in nursing communication with patients in the telemetry unit. The nursing handoff practiced at the organization was a traditional nurse to nurse handoff and did not involve patients and families in the discussion of their plan of care. Bedside handoff is one of the evidence-based strategies that can be used to improve nursing communication by involving patient and families in discussion of their plan of care. Bedside handoff was implemented using Havelock’s change theory and focused on implementation in an acute care 34-bed telemetry unit to improve patient satisfaction towards nursing communication. The purpose of this project was to determine if the bedside handoff process would improve patient satisfaction towards nursing communication as evidenced by an increase in HCAHPS scores. Two months after implementing bedside handoff, patient satisfaction with nursing satisfaction was increased which was evidenced by increased HCAHPS score on each elements of nursing communication. HACHPS score on Nurses treating patients with courtesy and respect increased from 90.9 to 100, Nursing communication from 80 to 95.8, nurses listened carefully from 39 to 87.5 and clear communication by nurses from 75 to 100.

Keywords:
Bedside Handoff; Nursing Communication; Patient satisfaction; organizational reimbursement
CINAHL Headings:
Hand Off (Patient Safety); Communication; Nurse-Patient Relations; Patient Satisfaction; Patient Satisfaction--Methods; Reimbursement, Incentive; Organizational Change; Acute Care
Repository Posting Date:
28-Aug-2017
Date of Publication:
28-Aug-2017
Note:
This work has been approved through a faculty review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.
Grantor:
Capella University
Degree:
DNP
Degree Year:
2017

Full metadata record

DC FieldValue Language
dc.language.isoen_USen
dc.type.categoryFull-texten
dc.formatText-based Documenten
dc.typeDNP Capstone Projecten
dc.evidence.levelQuasi-Experimental Study, Otheren
dc.research.approachPilot/Exploratory Studyen
dc.titleImproving Patient Satisfaction with Nursing Communication in an Acute Care Settingen_US
dc.contributor.authorMohan Ranien
dc.contributor.advisorBressie, Maryleeen
dc.contributor.advisorSchramm, Jillen
dc.contributor.advisorLindsay, Youngen
dc.identifier.urihttp://hdl.handle.net/10755/622551-
dc.description.abstract<p>Organizational Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey results provided evidence to indicate the need for improvement in nursing communication with patients in the telemetry unit. The nursing handoff practiced at the organization was a traditional nurse to nurse handoff and did not involve patients and families in the discussion of their plan of care. Bedside handoff is one of the evidence-based strategies that can be used to improve nursing communication by involving patient and families in discussion of their plan of care. Bedside handoff was implemented using Havelock’s change theory and focused on implementation in an acute care 34-bed telemetry unit to improve patient satisfaction towards nursing communication. The purpose of this project was to determine if the bedside handoff process would improve patient satisfaction towards nursing communication as evidenced by an increase in HCAHPS scores. Two months after implementing bedside handoff, patient satisfaction with nursing satisfaction was increased which was evidenced by increased HCAHPS score on each elements of nursing communication. HACHPS score on Nurses treating patients with courtesy and respect increased from 90.9 to 100, Nursing communication from 80 to 95.8, nurses listened carefully from 39 to 87.5 and clear communication by nurses from 75 to 100.</p>en
dc.subjectBedside Handoffen
dc.subjectNursing Communicationen
dc.subjectPatient satisfactionen
dc.subjectorganizational reimbursementen
dc.subject.cinahlHand Off (Patient Safety)en
dc.subject.cinahlCommunicationen
dc.subject.cinahlNurse-Patient Relationsen
dc.subject.cinahlPatient Satisfactionen
dc.subject.cinahlPatient Satisfaction--Methodsen
dc.subject.cinahlReimbursement, Incentiveen
dc.subject.cinahlOrganizational Changeen
dc.subject.cinahlAcute Careen
dc.date.available2017-08-28T15:24:14Z-
dc.date.issued2017-08-28-
dc.date.accessioned2017-08-28T15:24:14Z-
dc.description.noteThis work has been approved through a faculty review process prior to its posting in the Virginia Henderson Global Nursing e-Repository.-
thesis.degree.grantorCapella Universityen
thesis.degree.levelDNPen
thesis.degree.year2017en
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